Got questions?! I've got answers!

In 2013, Texas Legislature enacted House Bill 970 which allows a cottage (AKA mi casa) food production operation that allows home entrepreneurs (yours truly) exemptions from the requirements of a food service establishment.  What this means is cottage operations do not have to comply with Texas Food Establishment rules.  Health departments do not have regulatory authority to conduct inspections of a cottage food operation.  This allows small businesses to be able to thrive without being in a brick and mortar.  However, I can assure you there are food safety and distribution rules that HOTBLLC abides by including:

• Food Manager Education and Certification (certificate/ID# available upon request) - recertification required every 5 years

• Food Handling Education and Certification (certificate/ID# available upon request) - recertification required every 2 years

• Direct to consumer transaction

• Required labeling information required by Cottage Food Production Operations 

Let's connect!  Head on over to the Contact page! Let us know your event date and what you're looking for!  We do require you reach out at a minimum of 2 weeks prior to your event to ensure we plan and design accordingly. Any orders with less than 2 weeks' notice will be subject to rush fees depending on availability of the weekend, complexity of the design/size, and supplies needed. Rush fees will be included in initial quote.  

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Responses will always be within 24 hours!  Kindly check your SPAM folder!  

We at Heart Of The Batter know how important it is when it comes to certain food allergens.  Cakes/cupcakes do contain the following major allergens:  Eggs, Milk, Wheat, Color dyes as applicable in frosting.  Please specify allergens when we connect and we will strive to eliminate contact with known allergens at the best of our abilities.  Our dessert shop does not specialize in allergen-free products, therefore a 100% allergen-free product cannot be guaranteed at this time. 

Any cake/cupcake is not meant to withstand outdoor elements.  If you're sweating puddles, your cake/cupcakes are also sweating!  Frosting will melt within 1 hour in 70 degree temperatures.  With that said, we will not be held liable for damage on cakes/cupcakes post pickup or delivery.  

At this time Heart Of The Batter does not offer gluten-free or dairy-free products. But I can point you to plenty of other wonderful bakeries around town that do! 

Check back often as I'm continuing to always build my sweet inventory!  Being a one woman show has it's current limitations but patience my sweet ones!  Great things to come!

As beautiful as fondant cakes may look, I specialize in buttercream creations.  However, I can point you to other fabulous local bakeries around town that do! 

Cash, Venmo, Ca$hApp, Zelle, Square.  We require 25% deposit of the overall quoted order total on day of booking that is non refundable and will be applied to your total that is due 14 days before your scheduled day.  Please see cancellation schedule below! 

We understand you have a plethora of choices in the area to fulfill your sweet needs and chose us to do so.  While no business is perfect, we will work with you on any errors made on our part to ensure your order is corrected.  Heart Of The Batter will not offer refunds or exchanges for custom products that meet our quality standards once it has been picked up/delivered and 'accepted'.  

Life stops for no one and we understand circumstances may come up and you may need to cancel. As this is not a commercial big box bakery, and I can only make so many orders a day, the process to prep for your sweets starts days in advance.  We require 25% deposit on day of booking to secure a date that is non refundable and will be applied to your total amount that is due 14 days before your scheduled day.  

• Cancellation within 14 days - 25% deposit is a non-refundable retainer

• Cancellation within 3 days - you forfeit the entire value of the order.  Cakes can be frozen for pickup within 5 days or will be donated.  Cupcakes will only be held for 1 day for pickup or will be donated due to freshness.  

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Yes!  I prefer this method to ensure your sweets arrive intact! We service the Driftwood, Wimberley, South Austin, Dripping Springs area!

• Within 10 miles - No cost

• 11-20 miles - $15.00

• 21-30 miles $25.00

• Additional miles beyond 30 will be $1/mile