Got questions?! I've got answers!

In 2013, Texas Legislature enacted House Bill 970 which allows a cottage (AKA mi casa) food production operation that allows home entrepreneurs (yours truly) exemptions from the requirements of a food service establishment.  What this means is cottage operations do not have to comply with Texas Food Establishment rules.  Health departments do not have regulatory authority to conduct inspections of a cottage food operation.  This allows small businesses to be able to thrive without being in a brick and mortar.  However, I can assure you there are food safety and distribution rules that HOTBLLC abides by including:

• Food Manager Education and Certification (certificate/ID# available upon request) - recertification required every 5 years

• Food Handling Education and Certification (certificate/ID# available upon request) - recertification required every 2 years

• Direct to consumer transaction

• Required labeling information required by Cottage Food Production Operations 

Let's connect!  Head on over to the Contact page! Let us know your event date and what you're looking for!  We do require you reach out at a minimum of 2 weeks prior to your event to ensure we plan and design accordingly. Any orders with less than 2 weeks' notice will be subject to rush fees depending on availability of the weekend, complexity of the design/size, and supplies needed. Rush fees will be included in initial quote. Wedding cakes are typically booked up to a year in advance as they require additional planning, contact us early in your planning to block your date!    

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Responses will always be within 24 hours!  Kindly check your SPAM folder!  

We at Heart Of The Batter know how important it is when it comes to certain food allergens.  Cakes/cupcakes do contain the following major allergens:  Eggs, Milk, Wheat, Color dyes as applicable in frosting.  Please specify allergens when we connect and we will strive to eliminate contact with known allergens at the best of our abilities.  Our dessert shop does not specialize in allergen-free products, therefore a 100% allergen-free product cannot be guaranteed at this time. 

Any cake/cupcake is not meant to withstand outdoor elements.  If you're sweating puddles, your cake/cupcakes are also sweating!  Cakes/Cupcakes/Macarons are not meant to withstand outdoor elements.  Heart Of The Batter LLC will not be held liable for damage following outdoor set up. Temperatures above 70 degrees can have drastic adverse effects. 

At this time Heart Of The Batter does not offer gluten-free or dairy-free products. But I can help refer you to plenty of other wonderful bakeries around town that do! 

Check back often as I'm continuing to always build my sweet inventory!  Being a one woman show has it's current limitations but patience my sweet ones!  Great things to come!

As beautiful as fondant cakes may look, I specialize in buttercream creations.  However, I can point you to other fabulous local bakeries around town that do! 

Cash, Venmo, Ca$hApp, Zelle, Square.  We require 25% deposit of the overall quoted order total on day of booking that is non refundable and will be applied to your total that is due 14/30 days before your scheduled day.  Cancellation schedule related to your order will be provided on final invoice.  

We understand you have a plethora of choices in the area to fulfill your sweet needs and chose us to do so.  While no business is perfect, we will work with you on any errors made on our part to ensure your order is corrected.  Heart Of The Batter will not offer refunds or exchanges for custom products that meet our quality standards once it has been picked up/delivered and 'accepted'.  

Life stops for no one and we understand circumstances may come up and you may need to cancel. As this is not a commercial big box bakery, and I can only make so many orders a day, the process to prep for your sweets starts days and weeks in advance.  We require 25% deposit on day of booking to secure a date that is non refundable and will be applied to your total amount that is due 14 days before your scheduled event date for standard cake orders and 30 days for wedding cake orders.  Cancel schedule will be provided on final invoice. ​

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Yes!  I prefer this method to ensure your sweets arrive intact! We service the Driftwood, Wimberley, South Austin, Dripping Springs area!

• Within 10 miles - No cost

• 11-20 miles - $15.00

• 21-30 miles $25.00

• Additional miles beyond 30 will be $1/mile 

At Heart Of The Batter, we are committed to providing our customers with delicious, handcrafted baked goods made with love and care. We pride ourselves on operating our bakery with kindness, respect, and integrity. As a privately-owned business, we reserve the right to refuse service to any individual or group based on our values and policies.

Respect, Kindness & Inclusivity

We do not accept or provide services for requests that involve political views, divisiveness, hate speech, discriminatory language, or any content that could promote intolerance or harm. Our bakery operates on the belief that kindness is at the core of what we do, and we aim to create an environment where all people feel welcome and appreciated.

Non-Discrimination Policy

We are an equal-opportunity provider and comply with all applicable local, state, and federal anti-discrimination laws. We will not discriminate against any customer based on race, color, religion, gender, gender identity, sexual orientation, disability, national origin, or any other characteristic protected under the law. However, we reserve the right to refuse service in cases where the request involves illegal activities or content that violates our values.

Right to Refuse Service

As a private business, Heart Of The Batter reserves the right to refuse service to anyone, at any time, for any reason that aligns with our mission to maintain a positive and respectful atmosphere. This includes, but is not limited to, requests that involve offensive or inappropriate content, hate speech, or politically charged topics.

By placing an order, you agree to respect the ethos of our bakery and acknowledge that all transactions are subject to our discretion. We aim to ensure that our products and services meet the expectations of our customers without compromising our ethical standards.

Limitation of Liability

In the event of a dispute, our liability is limited to the amount paid for the product or service, and we will not be held liable for any indirect, consequential, or punitive damages. We encourage open communication and feedback and will do our best to resolve any concerns amicably.